Inspired by the beauty and wonder of Aussie native flowers, the Aussie Dreamtime Premium Quilt adopts 3d printing technology with breathable, light weight fabric what will make you wake up fresh and well rested. Shams are quilted on both sides, and will be use for a very long time.

PRODUCT DETAILS:

✅ PREMIUM MATERIAL: 100% quality polyester fabric, soft, comfortable, super cozy, durable and warm. You will feel extremely soft, lightweight without feeling bulky, while keeping you as warm as you need to be and conducive to a peaceful and comfortable sleep. 

✅ VARIOUS SIZE: Available in 9 small sizes and 3 big sizes fit into any room in the house - bedroom, guest room, kid’s room, vacation home, living room or take it along for RV trips; Queen size for couch, sofa, sectional, love seat, recliner or bed. Great for relaxing around the house, watching TV, reading a book, snuggling or cuddling ; King size for Party or family to watch TV.

✅ FUNCTIONAL QUILT: Whether you drape it over your couch, spread it on the bed, keep it on the sofa chair, our Premium Quilts can be a perfect companion to your home life. It is perfect for watching TV, relaxing on the couch, or dressing up as a stylish bedspread. It can stay warm and enjoy family fun time while watching your family's favorite TV shows. It has an ideal weight to keep you cool on a hot summer night and warm during a cold winter night.

✅ BEST GIFT DECORATION: You can use this quilt as a decorative piece since they are printed with customizable design. It is definitely your first choice for choosing gifts for your children, friends or relatives, perfect for camping, picnic and other outdoor use. The exquisite and lovely print design can satisfy every lover's wish. It is a good idea for family friends as gifts for Birthday, Christmas, Halloween, New Year, Valentine's day.

✅ EASY CARE: Machine washable, quick-drying, do not iron, avoid exposure to the sun. Simply wash in the washing machine on cold with gentle detergent. Fits into any room in the house. Mix it up with your decor to add style to your room. To make your quilt more fluffy, please wash and dry it naturally before use.

✅ These products are produced by many of our co-operated vendors in North America, the EU, and China.

NOTE:

Your package might be lost, stolen, or damaged while being delivered. Insurance is not mandatory, but we always recommend our customers to choose this plan as the delivery men often leave the package in your mailbox/front yard, which is more likely to be stolen.

Check the SIZE CHART out for accurate size, and please allow a slight 1-3cm difference due to manual measurement and a slight color variation due to different lighting conditions.

The design of the final product might slightly shift in position due to the manual cut and sew procedure.

Thank you for considering us.

Thank you for shopping with us at Aussie Dreamtime!

!Delivering Time = Order Processing Time + Shipping Times!

1. Order Processing Time

All products are print-on-demand and customizable. After your order is processed, production typically takes 3-10 business days, depending on the product type:

• 2D Printed Apparel: 2-3 business days
• All Over Print Apparel: 3-5 business days
• Homewares & Decor: 7-10 business days
• Footwear: 10-12 business days
• Bags & Handbags: 7-10 business days
• Phone Cases, Mugs, Posters, Accessories: 5-7 business days

2. Shipping Times

Please note that Shipping Times do not include Order Processing Time! Delivery times are estimated in business days.

• Free Standard Shipping: 7-15 business days (For orders AU$100.00 and up)
• Standard Shipping: 7-15 business days (AU) / 8-15 business days (International)
• Fast Shipping: 5-10 business days (AU) / 6-12 business days (International)
• Express Shipping: 3-7 business days (AU) / 4-7 business days (International)

Shipping times are subject to delays due to customs. Please note that clearance delays may extend delivery to up to 40-50 days, except for Express Shipping.

3. Shipping Costs

Shipping costs vary by options and items weight:

A. FOR AUSTRALIA CUSTOMERS:

🚚 Items under 650g

• Standard Shipping: AU$9.99
• Fast Shipping: AU$29.99
• Express Shipping: AU$49.99

🚚 Items from 651g to under 1.2kg

• Standard Shipping: AU$12.99
• Fast Shipping: AU$34.99
• Express Shipping: AU$49.99

🚚 Items from 1.2kg to under 2.45kg

• Standard Shipping: AU$14.99
• Fast Shipping: AU$39.99

🚚 Heavy Items (Australia) - Standard Shipping

• 2.45kg - 5kg: AU$34.99
• 5.01kg - 7.5kg: AU$24.99
• 7.51kg - 10kg: AU$39.99
• 10.01kg - 12.5kg: AU$49.99
• 12.51kg - 15kg: AU$59.99
• Over 15kg: AU$69.99

B. FOR INTERNATIONAL CUSTOMERS:

🚚 Items under 1.2kg

• Standard Shipping: AU$12.99
• Fast Shipping: AU$24.99
• Express Shipping: AU$49.99

🚚 Items from 1.2kg to under 2.45kg

• Standard Shipping (1.2kg - 1.89kg): AU$19.99
• Standard Shipping (1.9kg - 2.44kg): AU$24.99
• Fast Shipping (1.2kg - 2.44kg): AU$39.99

🚚 Heavy Items (International) - Standard Shipping

• 2.45kg - 3.44kg: AU$29.99
• 3.45kg - 4.2kg: AU$34.99
• 4.21kg - 7.59kg: AU$39.99
• 7.6kg - 9.79kg: AU$44.99
• 9.8kg - 12.24kg: AU$49.99
• 12.25kg - 14.69kg: AU$59.99
• Over 14.7kg: AU$69.99

4. Address and Re-shipping

Incorrect addresses or failed delivery attempts may result in re-shipping charges of AU$14.99. Re-shipping can take 40-45 days.

5. Tracking Your Order

You will receive a tracking number via email within 14 days of placing your order. It may take 2-5 days for the number to be active.

If you don’t receive your tracking number or it shows no movement for over a week, please contact our Customer Support Team at help@aussiedreamtime.store.

6. Shipping to Multiple Addresses

We only offer single-destination shipping. For multiple destinations, please place separate orders.

7. PO Box and Military Addresses

Packages sent to PO Boxes are delivered via USPS only. We are not responsible for lost packages at PO Boxes. We currently do not ship to APO, FPO, or DPO addresses.

8. Customs, Duties and Taxes

We want your shopping experience to be as seamless as possible. The prices displayed at checkout are final. All taxes, VAT, and international customs duties are already covered by us. You will not face any hidden fees or additional charges upon delivery.

Please note that customs invoices included in your package may show a different amount than what you actually paid. This is a standard procedure required solely for international transit clearance and does not affect your final purchase price.

For any inquiries or further assistance, please contact us at help@aussiedreamtime.store.

Thank you for choosing Aussie Dreamtime!

RETURN AND REFUND POLICY

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

Return Window: You may return items within 14 days of receiving your order.
Condition: Items must be in their original condition, unused, and with all original tags and packaging.

2. Return Process

Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.
Initiating a Return: To initiate a return, please visit RETURNS CENTER or contact our customer service team at help@aussiedreamtime.store to obtain a Return Authorization Number (RAN) and return instructions.

3. Restocking Fee

Fee: A 10% restocking fee will be applied to all returns. This fee helps cover the cost of processing and restocking the item.

4. Non-Returnable Items

- Final Sale: Items marked as final sale are not eligible for return or exchange. Please ensure that you review product details carefully before purchasing final sale items.
- Personalised Items: Items marked as Personalised/ Customized.

5. Refunds

- Processing Time: Once we receive and inspect your returned item, we will process your refund. Please allow 5-7 business days for the refund to be credited to your original payment method.
- Refund Type: Full Refund.
- Refund Amount: Your refund will be the purchase price minus the 10% restocking fee and any applicable shipping costs.

6. Replace

If your order arrives damaged or with a printing error, we offer a 100% Free Replacement. No need to ship the item back—just send us a photo!

7. Contact Us

For any questions or concerns regarding our return policy, please contact us at Customer Service 24/7 email: help@aussiedreamtime.store.

Thank you for understanding and for shopping with us!

AUSSIE DREAMTIME - FAQ

1. Do you have free shipping promo?

There will be free shipping promotions available during major shopping seasons. It's a good idea to keep an eye out on our website and social media channels for free shipping codes and vouchers around those times.

2. How long will it take for my order to arrive?

Good question! Since all our gear is custom-printed especially for you, there's a bit of lead time.

• Production Time: This usually takes 3-5 business days for clothing and accessories, and 4-7 business days for home sets. This can vary a bit depending on how busy we are.
• Shipping Time: Once it's printed, shipping within Australia typically takes 5-9 business days. For international orders, it can be anywhere from 12-21 business days depending on where you are in the world. You'll get a tracking number once your order ships so you can keep an eye on it!

3. Where do you ship from?

Our products are printed and shipped from various warehouses globally, often from Australia, but sometimes from the US, Southest Asia, China or Europe... depending on the product and where you're located. This helps us get your goodies to you as efficiently as possible!

4. Do you ship internationally?

You betcha! We ship worldwide. Just select your country at checkout. Please note that international customers are responsible for any customs duties or taxes that might apply.

5. Can I change or cancel my order once it's placed?

Because everything is printed on demand just for you, we get cracking on your order pretty quickly! This means we can't always guarantee changes or cancellations. If you need to make a change, hit us up at help@aussiedreamtime.store as soon as possible after placing your order, and we'll do our best to help you out.

6. What materials are your products made from?

We use high-quality materials for all our products to ensure they're comfy, durable, and look schmick! You'll find specific material details on each product page, but generally, our tees are scuba (95% polyester + 5% spandex, super soft) or 100% cotton (100% pure cotton, natural fiber, environmentally friendly material, perfect for eco-conscious shoppers) and our home sets might be a blend of cotton and polyester or 100% high quality polyester.

7. How do I find the right size?

We've got a detailed size guide on each clothing product page. We recommend 6measuring one of your favourite garments and comparing it to our guide to get the perfect fit. Our sizes are pretty standard Aussie sizing, but it's always best to check!

8. How should I care for my new gear?

To keep your items looking their best, we recommend:

• Clothing: Cold machine wash with similar colours, inside out. Don't bleach. Tumble dry on low or hang dry for best results. Do not iron directly on the print.
• Home Sets: Follow the care instructions on the product label, as they can vary depending on the item.
• Accessories: Care instructions will be noted on the product page.

9. What's your return policy?

We want you to be stoked with your purchase!

• Damaged or Faulty Items: If your item arrives faulty or damaged, please contact us within 14 days of receiving your order with photos of the issue. We'll sort out a replacement or refund for you, no dramas.
• Change of Mind: Unfortunately, because our products are custom-printed just for you, we generally don't offer returns or exchanges for change of mind or incorrect size choices. So please double-check the size guides before ordering!

10. How do I initiate a return for a damaged item?

Easy as! Just shoot an email to help@aussiedreamtime.store with your order number and clear photos of the damaged or faulty item. We'll guide you through the next steps.

11. What payment methods do you accept?

• We accept all major credit cards (Visa, Mastercard, Amex) and other popular payment methods like PayPay, Apple Pay, Google Pay.
•  PayPal - Recommended for Risk-free Transaction and Quick Dispute if we do not comply with our policies.

12. Is my payment information secure?

Absolutely! Your security is super important to us. All transactions are processed through a secure payment gateway, and we don't store your credit card details.

13. Can I get a custom design or bulk order?

Keen to do something unique or deck out your whole crew? Flick us an email at help@aussiedreamtime.store with your ideas, and we'll see what we can whip up for you!

14. How can I contact customer service?

The best way to reach us is via email at help@aussiedreamtime.store. We aim to get back to you within 1-2 business days.

15. Is free shipping applied for Area Rugs and other Home Set products?

No. Our Area Rugs and Home Set products are often a bit bigger, so standard shipping rates apply to these items. You'll see the exact shipping cost calculated at checkout before you finalise your purchase.

16. What is the weight of your Rectangular rugs?

Good question! The weight of our rugs varies quite a bit depending on their size:

• Size S: 90x150cm - 0.75kg
• Size M: 120x180cm - 1.2kg
• Size L: 150x240cm - 1.9kg
• Size XL: 168x274cm - 2.45kg

17. What is material of your rugs?

Made of 100% high quality polyester, super soft and excellent hand feeling. You can enjoy superior comfort when you step on it each time. Feature: Non-slip backing and simply shake or vacuum to clean.

18. Which rooms is your rug best suited for?

This rug is versatile and complements a variety of interior styles, making it suitable for many rooms. However, it is best suited for home offices, parlors, and bedrooms.

19. How do I return?

To initiate a return, please visit RETURNS CENTER or contact our customer service at help@aussiedreamtime.store to request a Return Authorization Number (RAN) and receive return instructions. Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

20. Are personalized items returnable?

No. Personalized or customized items, as well as items marked as Final Sale, are not eligible for return or exchange. Please review the product details carefully before purchasing.

21. How much is the restocking fee?

A 10% restocking fee is applied to all returns. This fee helps cover the cost of inspecting, processing, and restocking returned items.

22. How long does it take to receive a refund?

Refunds are processed within 5–7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method, minus applicable restocking and shipping fees.

23. Who pays for return shipping?

Customers are responsible for return shipping costs. We advise using a tracked shipping method or adding shipping insurance for items valued over A$150.

24. I don't have Paypal. Can I checkout without paypal account?

Yes, you can typically checkout without a PayPal account. PayPal offers a guest checkout option that allows you to pay with a credit or debit card without logging into a PayPal account.

Here's how it generally works:

1. Choose your purchase: Select the items you want to buy on the website and proceed to the checkout page. 
2. Select PayPal: Choose PayPal as your payment method. 
3. Guest Checkout Option: You should see an option to pay with a credit or debit card without logging into PayPal. This might be presented as "Pay with Debit or Credit Card" or similar wording. 
4. Enter your card details: Provide the necessary information for your credit or debit card, including the card number, expiration date, and security code. 
5. Review and confirm: Double-check all the information and then confirm your payment.